Terms of Use

Shipping Policy

  • Working hours are Monday – Friday 9.30AM EST – 5PM EST excluding public holidays.

  • Standard Parcel Delivery is via courier services Canada Post, USPS, UPS or FedEx.

  • ETA for delivery is 2-7 business days days depending on your location.

  • Typically, all orders are updated with a tracking code once the order is processed and you can track the movement of your order on your own. If for any reason you are unable to find your tracking number, please email us at [email protected] to look into your order tracking status and we will get back to you as soon as possible

  • Order Acceptance & Cancellation: Your order may get canceled in case any item is out of stock. Your order payment will get refunded automatically to the same payment method as selected before. We are not responsible for any additional charges charged by our Payment Processors ‘Stripe’ and/or ‘PayPal’ including but not limited to bank charges, currency conversion charges, etc.

  • The shipping estimate date is provided to you at the time of checkout or on your Performa Invoice/Estimate. Please add delivery time to that.

  • We also provide Free Shipping on certain orders. Please find the information on the checkout page or the Performa Invoice/Order Estimate. For Shipping Locations out of our service coverage areas, orders may not be accepted or may require additional shipping fees depending on the exact delivery postal/zip codes.

  • All Orders are Final Sale, No Exchange/Refund unless you have received an incorrect or damaged item. Strict verifiable proof required to process such returns. The customer can choose to get a 100% refund or credit for use in a future order within a period of 30 days.

  • For orders shipped without tracking (if selected by the customer placing the order online), Vizz.co and it’s ownership is not responsible for delay or loss of the order delivery.

  • We ship items via Expedited (wherever available) or Standard Ground Shipping which does not include Freight Insurance. All Parcels carry a replacement coverage up to a maximum of $100 or the value of the product, whichever is lower. Additional Freight Insurance is billed separately. Please contact us to get a quote before placing an order online.

Return Policy

  • All items sold online or offline are Final Sale. No Exchange/Refunds.

  • The only case for processing a return is if you have received an incorrect or damaged item. Strict verifiable proof would be required to process a return.

  • We will not be responsible for goods sent by you that were lost or damaged in transit.

  • Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

  • Wholesale Orders, Bulk Purchases and Custom Orders are non-refundable/non-exchangeable unless explicitly agreed to in writing with the Wholesale/Reseller Partner entity.

  • Return Policy for Undelivered Goods due to Non-Availability and/or Refusal to Accept: Goods sent to Customers which are undelivered due to the customer not being available at the given shipping address, refusal to accept and/or failure to pickup from the nearest Post Office/Shipping Partner’s Office may get charged a Return to Sender Fee.

  • The customer also agrees to pay an additional Re-Shipping Fee to resend the order to their respective Shipping Address. The Return to Sender Fee and Re-Shipping Fee may vary depending on the customer’s location and our nearest dispatch location.

Refund Policy

  • Orders can be cancelled within 1 business day (deemed as 9am to 5pm EST from the date of ordering) and you can get a full refund without any deduction, unless already shipped out.

  • For orders shipped out, once we have received the goods sent by you, our payments team will get in touch with you for your bank details. You will get the refund amount by bank transfer or other available payment mediums after any deductions if applicable within 30 days from the date of the goods being received back by us.

Exchange

We do not offer exchange of goods.

Customer Service & Feedback

We at Vizz CRM believe in exceptional customer service and if you have any feedback, suggestions or complaints, please feel free to email us at [email protected]

Shipping Policy

Introduction

Welcome to Vizz.co (hereinafter referred to as “Vizz CRM”), operated by Intellivizz USA LLC (hereinafter referred to as “Company”, “we”, “us”, or “our”) for all USA based businesses and international businesses excluding Canada. By accessing or using our SaaS platform, you agree to comply with and be bound by the following terms and conditions (the “Terms”). Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not access or use our services.

Compliance with Laws and Regulations

Our SaaS offering is based on another platform which may operate in compliance with all applicable state/provincial and federal laws and general category regulations in the United States and Canada. This includes, but is not limited to, compliance with:

  • Privacy Laws: General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Personal Information Protection and Electronic Documents Act (PIPEDA).

  • Data Security: Compliance with industry standards such as SOC 2, ISO/IEC 27001.

  • Electronic Communications: CAN-SPAM Act, Canada’s Anti-Spam Legislation (CASL).

  • Accessibility: Americans with Disabilities Act (ADA), Accessibility for Ontarians with Disabilities Act (AODA).

We at the Company, do not guarantee 100% compliance as may be required for your nature of business and/or the requirement of your state of operation. As a user, you agree to comply with all local, state/provincial, and federal laws applicable to your use of the platform. You acknowledge that it is your responsibility to ensure that your use of the platform is lawful and to obtain any necessary permissions or licenses required for your specific use case.

Limitation of Liability

In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the platform; (b) any conduct or content of any third party on the platform; (c) any content obtained from the platform; and (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage. Our total liability to you for any claim arising out of or relating to these Terms or your use of the platform shall not exceed the amount paid by you to the Company in the six months preceding the claim.

Indemnity

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the platform, your violation of these Terms, or your violation of any rights of another. If you use our CRM to promote any material, content, or activities that are illegal, spam, or otherwise prohibited, you will be solely responsible for any claims, damages, or liabilities arising from such activities. You agree to indemnify the Company to the maximum extent permitted by law against any claims, damages, or liabilities resulting from your misuse of the platform.

Use at Own Risk

You acknowledge that you are using the platform at your own risk. The Company provides the platform on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. We do not warrant that the platform will be uninterrupted or error-free.

No Liability for Integrated or Connected Services

The Company is not responsible for any malfunction or issue caused to your integrated or connected services by the use of the platform. For example, if you connect your Google account to our platform to achieve certain results, and as a result, Google bans, deletes, or blacklists your account, we shall have no liability or responsibility. You are connecting and integrating such services at your own risk and expense.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the Delaware, USA without regard to its conflict of law provisions.

Amendments to the Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or through a notice on our website. Your continued use of the platform after such modifications will constitute your acknowledgment of the modified Terms and your agreement to abide and be bound by the modified Terms.

Contact Information

If you have any questions about these Terms, please contact us at [email protected].

User Accounts

Account Creation

To access certain features of the platform, you may be required to create an account. You must provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete including but not limited to a functioning credit card which belongs to the company and/or it’s management/owners.

Account Responsibilities

To access certain features of the platform, you may be required to create an account. You must provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete including but not limited to a functioning credit card which belongs to the company and/or it’s management/owners.

Fees and Payment

Subscription Fees

Certain features of the platform may be available for a fee or other charge. If you elect to use paid features, you agree to the pricing and payment terms as we may update them from time to time.

Payment Methods

We accept various payment methods through our payment processor. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order

Subscriptions

To use our subscription-based services, you must enter and store your credit card information in your account. By providing your credit card information, you authorize us to charge your card automatically every month or every year, depending on the plan you select, for the amount corresponding to your chosen subscription plan. We do not guarantee the safety of your stored credit card information. You acknowledge and accept that if your credit card payment does not go through, your subscription may be terminated immediately without prior notice.

In the event of a canceled subscription, you understand that the data stored in your account may or may not be deleted. We do not guarantee the retrieval of your data if the subscription was not renewed on time. It is your responsibility to ensure that your credit card information is up-to-date and that your card is chargeable when your subscription payment is due. As a best practice, please ensure your credit card is valid and has sufficient funds to avoid any disruption in service.

Intellectual Property

Ownership

All content, software, and technology on the platform are the exclusive property of the Company and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the platform for your personal, non-commercial use.

Termination

Termination by You

You may cancel your account at any time through your account settings or by contacting us by sending an email to [email protected]. Upon termination, you will lose access to any features or content on the platform that require an account.

Termination by Us

We may terminate or suspend your account and access to the platform at our sole discretion, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

In addition, our software provides access to email and text marketing services. If we determine, at our sole discretion, that a user is abusing the software, including but not limited to the use of the individual, bulk email or text marketing features by SMS or other Direct Messaging platforms, for spam or other prohibited activities, we reserve the right to terminate their account immediately. In such cases, no refunds will be provided for any unused services or credits.

Dispute Resolution

Governing Law

These Terms shall be governed by the laws of Delaware, USA without regard to its conflict of law provisions.

Arbitration

Any disputes arising out of or related to these Terms or the platform shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree that any such disputes will be resolved individually and not on a class or collective basis.

Waiver of Jury Trial

You and the Company waive any constitutional and statutory rights to go to court and have a trial in front of a judge or a jury.

Miscellaneous

Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the use of the platform and supersede any prior agreements between you and the Company.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

No Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and the Company’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision

Feedback

We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the platform. You may submit feedback by emailing us at [contact email]. You acknowledge and agree that all feedback will be the sole and exclusive property of the Company, and you hereby assign all rights, title, and interest in and to all feedback to the Company.

Promotional Materials

We may use your company or brand information to market our services and to share with prospective clients as an example of businesses that have used our platform. By using our services, you consent to our use of your company or brand name and logo for these purposes, including in our promotional materials, presentations, and case studies.