Frequently asked questions

What is AI SaaS?

AI SaaS (Software as a Service) is a cloud-based software solution that leverages artificial intelligence to automate tasks, make predictions, and provide data-driven insights. Our AI SaaS focuses on managing and improving your business’s online reputation through automation and intelligent review management.

How can AI help my business manage its reputation?

Our AI-powered solution monitors, responds to, and analyzes online reviews across platforms. By automating responses, flagging negative feedback, and providing data-driven insights, AI helps businesses improve their customer service, increase positive reviews, and maintain a strong online presence.

What platforms does your AI reputation management software support?

Our software integrates with major platforms like Google, Yelp, TripAdvisor, and Facebook. We constantly update our integrations to ensure all relevant platforms are covered for your business.

Can I customize how the AI responds to reviews?

Yes, you can configure response templates and guidelines for how the AI responds to reviews. This helps ensure the responses align with your brand’s voice while still being personalized to each customer.

Is it difficult to implement AI in my existing business processes?

No. Our AI SaaS is designed to be user-friendly and integrates smoothly with your existing tools. Our support team is available to guide you through setup and ongoing optimization.

How long does it take to set up the AI and NFC system?

Setup is quick and easy. Our team will guide you through the process, which typically takes 1-2 business days, depending on the size of your business and the complexity of the integration.

How soon can I expect to see results from AI Reputation Management?

Results vary depending on the volume of reviews and the platform. However, many businesses see an increase in positive reviews and improved customer satisfaction within the first few weeks of using the system.

Can I track the performance of my AI reputation management?

Yes! We provide detailed analytics and reports on review volume, sentiment analysis, customer feedback trends, and AI response performance. You’ll have access to these insights through our easy-to-use dashboard.

What is the Vizz CRM?

Vizz CRM is our custom-developed Customer Relationship Management tool designed to help businesses manage their customer interactions, sales pipelines, and support processes. It seamlessly integrates with our AI and NFC solutions to provide a comprehensive suite for managing reviews, customer data, and reputation.

How does Vizz CRM integrate with the AI reputation management system?

Vizz CRM works hand-in-hand with our AI software, allowing businesses to track customer feedback, review responses, and interactions in one place. It also helps manage follow-ups, customer satisfaction data, and performance analytics for a complete view of your customer journey.

Can I customize the Vizz CRM for my business needs?

Yes, the Vizz CRM is fully customizable to fit your business requirements. From custom fields to specific workflows, we work with you to tailor the CRM to your industry and operational needs.

What kind of data can I track using Vizz CRM?

With Vizz CRM, you can track customer details, interactions, purchase histories, review data, and more. It provides deep insights into customer behavior, helping you make data-driven decisions to improve your services and customer relationships.

How long is the Free Trial?

You get a Free Trial for 15 days after which your mode of payment will be charged for the amount mentioned in the subscription.

Which features does the Free Trial include?

Depending on the plan you select, you get all the features to try out up to 15 days.

How do you ensure the safety of my data?

For us, data security is very important. We use industry-standard encryption to protect your data both in transit and at rest. Regular security audits and compliance with leading data protection regulations ensure that your information is always safe with us.

Can I integrate your platform with other tools that we use currently?

Yes, we support various 3rd party applications and our robust platform can help you make your business processes seamless across different verticals.

How does your Customer Support work?

Our customer support team is available Mon-Fri 9am - 5pm EST via email [email protected]. Our dedicated team of account specialists are equipped to answer your queries and also guide you on how to optimize your usage of our platform.

How do I upgrade/downgrade my plan?

You can upgrade/downgrade your plan in under 'Settings' in your account. If you need help, please email us and we can help you with this.

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